By accessing or using the Limba mobile application or the website at trylimba.com (together, the "Platform"), you agree to be bound by this User Agreement and our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these terms, you must not use the Platform. Using the Platform on behalf of a business means you represent that you have authority to bind that business to this Agreement.
To use Limba, you must:
Limba reserves the right to refuse service to anyone for any lawful reason, including where we have reason to believe an account poses a fraud or safety risk.
To access most features of the Platform, you must create an account. You agree to:
You may only hold one active Limba account. Creating multiple accounts to circumvent bans, limits, or verification requirements is prohibited.
Certain features, including wallet withdrawals, require you to complete identity verification by providing a government issued ID and a selfie. Providing false documents is a violation of this Agreement and may be reported to relevant authorities. Verified status may be revoked if verification is found to be fraudulent.
The Limba wallet allows you to deposit funds from mobile money accounts (Orange Money, Free Money, Wave, Expresso) or by card, and to withdraw to your mobile money account.
If you believe a transaction on your Limba wallet is unauthorised, contact us at contact@trylimba.com within 30 days of the transaction date. Initiating a chargeback with your card provider for a transaction you authorised, or for which you received the corresponding service, may result in account suspension.
Limba may charge a service fee or commission on marketplace transactions. Applicable fees are disclosed in the app at the time of each transaction. Fee structures may change with notice as described in Section 16.
Limba enables users ("Senders") to send parcels via other users who are traveling ("Travelers").
The following are strictly prohibited on the Limba platform. Violations may result in immediate account suspension, termination, and referral to law enforcement.
This list is not exhaustive. Limba reserves the right to determine what constitutes a violation at its reasonable discretion.
You may post, upload, or transmit content on the Platform ("User Content"), including product listings, photos, reviews, and chat messages. By submitting User Content, you:
Limba does not endorse any User Content and reserves the right to remove any User Content that violates this Agreement.
The Limba name, logo, design, software, and all content produced by Limba are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works of any part of the Platform without our prior written consent.
You are granted a limited, revocable, nonexclusive, nontransferable licence to access and use the Platform for its intended purpose. This licence does not include the right to scrape, download, or systematically extract data from the Platform.
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or noninfringement.
Limba does not guarantee that the Platform will be available at all times, that transactions between users will be completed without dispute, or that information provided by other users is accurate or reliable.
Limba is a marketplace platform. We are not a party to transactions between users and are not responsible for the quality, legality, safety, or delivery of goods exchanged between users.
To the maximum extent permitted by applicable law, Limba shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:
In any event, Limba's total liability to you for any claim arising out of this Agreement shall not exceed the greater of (a) the total fees paid by you to Limba in the 12 months preceding the claim, or (b) XOF 50,000.
You agree to defend, indemnify, and hold harmless Limba and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
Disputes between buyers and sellers or between senders and travelers should first be raised through the Limba in app dispute tool. Limba will review the dispute, consider evidence from both parties, and issue a decision within a reasonable timeframe. Limba's decision on in app disputes is final for amounts up to XOF 500,000.
Any dispute, controversy, or claim arising out of or relating to this Agreement that cannot be resolved through good faith negotiation shall be submitted to binding arbitration administered in accordance with the rules of arbitration applicable in Dakar, Senegal. The arbitration shall be conducted in French or English at the election of the claimant.
Please attempt to resolve any dispute informally first by contacting us at contact@trylimba.com. We will try to resolve the dispute within 30 days.
All disputes must be brought in your individual capacity. You waive any right to participate in class action lawsuits or class wide arbitrations against Limba.
You may close your account at any time through Settings → Account → Delete Account in the Limba app. Closing your account does not cancel any pending transactions or obligations already incurred.
We may suspend or permanently terminate your account at any time, with or without notice, if you violate any provision of this Agreement, if we have reason to believe your account poses a fraud or security risk, or if we are required to do so by law.
Upon termination, any wallet balance you hold (less any amounts owed to Limba) will be returned to you via mobile money within a reasonable period, unless the account was terminated due to fraud, in which case funds may be held pending investigation.
This Agreement is governed by and construed in accordance with the laws of the Republic of Senegal, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the competent courts of Dakar, Senegal.
If you are a consumer located in a jurisdiction that provides you with greater rights than those set out in this Agreement, the laws of your jurisdiction apply to the extent required.
We may update this Agreement from time to time. When we make material changes, we will update the "Last updated" date above, and notify you by email and/or in app notification at least 14 days before the changes take effect.
If you continue to use the Platform after updated terms take effect, you accept the updated Agreement. If you do not accept the changes, you must stop using the Platform and may close your account.
For questions about this Agreement or the Platform, please reach out:
